| Customer survey Exportshipments |
1 | 2 | 3 | 4 | 5 | value |
| The pre-move advisory management was | 68% | 21% | 8% | 3% | 1,4595 | |
| Did we met your expectations for the move | 81% | 19% | 1,1892 | |||
| The qualification of the movers was | 86% | 14% | 1,1389 | |||
| Was the crew courteous | 95% | 5% | 1,0526 | |||
| Was the crew helpful | 95% | 5% | 1,0526 | |||
| Was the crew dressed correctly | 92% | 8% | 1,0789 | |||
| The technical equipment was | 82% | 18% | 1,1842 | |||
| What was the quality level of the packing crew | 87% | 13% | 1,1316 | |||
| The quality of the packing material was | 82% | 18% | 1,1842 | |||
| Did our crew arrive on time / promised collection dates / times were kept to | 89% | 11% | 1,1111 | |||
| How would you rate Kühner & Sohn compared to other movers you´ve used before | 87% | 13% | 1,1351 | |||
| Would you use our services again ? | Yes 100% | No 0% | ||||
| Would you recommend Kühner & Sohn ? | Yes 100% | No 0% | ||||
| Customer survey Importshipments |
1 | 2 | 3 | 4 | 5 | value |
| How reliable is Kühner & Sohn | 90% | 10% | 1,1000 | |||
| Did our crew arrive on time | 93% | 7% | 1,0714 | |||
| How is the flexibility of Kühner & Sohn | 75% | 25% | 1,2500 | |||
| Did your coordinator provide sufficient advice | 79% | 18% | 3% | 1,2895 | ||
| The qualification standard of the crew was | 85% | 15% | 1,1463 | |||
| Did we meet your expectations of the move | 82% | 12% | 3% | 3% | 1,2500 | |
| The technical equipment was | 69% | 22% | 9% | 1,4063 | ||
| The worker´s quality level was | 87% | 13% | 1,1250 | |||
| Did you find the worker´s to be motivated | 83% | 12% | 5% | 1,2195 | ||
| Was the crew dressed correctly | 83% | 12% | 5% | 1,2143 | ||
| Was information offered voluntarily | 76% | 22% | 2% | 1,2683 | ||
| The concept of quality was | 82% | 13% | 5% | 1,2308 | ||
| Customer information from the worker was | 71% | 27% | 2% | 1,3171 | ||
| The reaction time for a complaint was | 77% | 19% | 4% | 1,2692 | ||
| How courteous was the team | 93% | 7% | 1,0714 | |||
| How helpful was the team | 90% | 10% | 1,0952</ | |||
| The general handling of my shipment was | 78% | 20% | 2% | 1,2439 | ||
| Were you satisfied with the delivery and unpacking | 78% | 17% | 5% | 1,2683 | ||
| Where dismantled furniture reassembled satisfactorily | 69% | 22% | 6% | 3% | 1,4688 | |
| How would you rate Kühner & Sohn compared to other movers you used before | 72% | 25% | 3% | 1,3125 | ||
| Where all empty materials removed ? | Yes 97% | No 3% | ||||
| Would you use Kühner & Sohn again ? | Yes 97% | No 3% | ||||
| Would you recommend Kühner & Sohn again ? | Yes 97% | No 3% | ||||