| Customer survey Exportshipments |
1 | 2 | 3 | 4 | 5 | value |
| The pre-move advisory management was | 70% | 24% | 5% | 1% | 1,3750 | |
| Did we met your expectations for the move | 82% | 14% | 2% | 2% | 1,2301 | |
| The qualification of the movers was | 89% | 7% | 3% | 1% | 1,1504 | |
| Was the crew courteous | 91% | 7% | 2% | 1,1053 | ||
| Was the crew helpful | 91% | 7% | 2% | 1,1053 | ||
| Was the crew dressed correctly | 84% | 12% | 3% | 1% | 1,2018 | |
| The technical equipment was | 77% | 16% | 5% | 2% | 1,3243 | |
| What was the quality level of the packing crew | 91% | 6% | 2% | 1% | 1,1228 | |
| The quality of the packing material was | 88% | 7% | 4% | 1% | 1,1667 | |
| Did our crew arrive on time / promised collection dates / times were kept to | 88% | 10% | 2% | 1,1604 | ||
| How would you rate Kühner & Sohn compared to other movers you´ve used before | 87% | 11% | 1% | 1% | 1,1754 | |
| Would you use our services again ? | Yes 100% | No 0% | ||||
| Would you recommend Kühner & Sohn ? | Yes 99% | No 1% | ||||
| Customer survey Importshipments |
1 | 2 | 3 | 4 | 5 | value |
| How reliable is Kühner & Sohn | 86% | 11% | 3% | 1,1875 | ||
| Did our crew arrive on time | 77% | 19% | 2% | 1% | 1% | 1,3012 |
| How is the flexibility of Kühner & Sohn | 82% | 16% | 2% | 1,2078 | ||
| Did your coordinator provide sufficient advice | 71% | 22% | 5% | 2% | 1,3625 | |
| The qualification standard of the crew was | 77% | 22% | 1% | 1,2439 | ||
| Did we meet your expectations of the move | 77% | 21% | 2% | 1,2561 | ||
| The technical equipment was | 74% | 21% | 4% | 1% | 1,3250 | |
| The worker´s quality level was | 81% | 18% | 1% | 1,2048 | ||
| Did you find the worker´s to be motivated | 82% | 17% | 1% | 1,1928 | ||
| Was the crew dressed correctly | 78% | 18% | 4% | 1,2530 | ||
| Was information offered voluntarily | 80% | 19% | 1% | 1,2222 | ||
| The concept of quality was | 82% | 17% | 1% | 1,1975 | ||
| Customer information from the worker was | 78% | 20% | 1% | 1% | 1,2561 | |
| The reaction time for a complaint was | 84% | 13% | 3% | 1,1935 | ||
| How courteous was the team | 87% | 10% | 3% | 1,1687 | ||
| How helpful was the team | 88% | 8% | 4% | 1,1566 | ||
| The general handling of my shipment was | 79% | 18% | 2% | 1% | 1,2468 | |
| Were you satisfied with the delivery and unpacking | 82% | 15% | 3% | 1,2025 | ||
| Where dismantled furniture reassembled satisfactorily | 84% | 13% | 3% | 1,1935 | ||
| How would you rate Kühner & Sohn compared to other movers you used before | 73% | 27% | 1,2727 | |||
| Where all empty materials removed ? | Yes 92% | No 7% | ||||
| Would you use Kühner & Sohn again ? | Yes 10% | No 0% | ||||
| Would you recommend Kühner & Sohn again ? | Yes 10% | No 0% | ||||