| Customer survey Exportshipments |
1 | 2 | 3 | 4 | 5 | value |
| The pre-move advisory management was | 77% | 21% | 2% | 1,2525 | ||
| Did we met your expectations for the move | 84% | 13% | 2% | 1% | 1,2020 | |
| The qualification of the movers was | 90% | 9% | 1% | 1,0404 | ||
| Was the crew courteous | 96% | 4% | 1,0404 | |||
| Was the crew helpful | 95% | 5% | 1,0505 | |||
| Was the crew dressed correctly | 95% | 5% | 1,0505 | |||
| The technical equipment was | 82% | 17% | 1% | 1,1939 | ||
| What was the quality level of the packing crew | 90% | 9% | 1% | 1,1212 | ||
| The quality of the packing material was | 90% | 9% | 1% | 1,1212 | ||
| Did our crew arrive on time / promised collection dates / times were kept to | 88% | 11% | 1% | 1,1340 | ||
| How would you rate Kühner & Sohn compared to other movers you´ve used before | 91% | 7% | 1% | 1% | 1,1313 | |
| Would you use our services again ? | Yes 100% | No 0% | ||||
| Would you recommend Kühner & Sohn ? | Yes 100% | No 0% | ||||
| Customer survey Importshipments |
1 | 2 | 3 | 4 | 5 | value |
| How reliable is Kühner & Sohn | 90% | 10% | 1,1000 | |||
| Did our crew arrive on time | 93% | 3,5% | 3,5% | 1,1000 | ||
| How is the flexibility of Kühner & Sohn | 84% | 12% | 4% | 1,1964 | ||
| Did your coordinator provide sufficient advice | 70% | 24% | 6% | 1,3519 | ||
| The qualification standard of the crew was | 87% | 11% | 2% | 1,1429 | ||
| Did we meet your expectations of the move | 84% | 12% | 2% | 2% | 1,2105 | |
| The technical equipment was | 87% | 11% | 2% | 1,1481 | ||
| The worker´s quality level was | 85% | 13% | 2% | 1,1695 | ||
| Did you find the worker´s to be motivated | 85% | 13% | 2% | 1,1695 | ||
| Was the crew dressed correctly | 81% | 19% | 1,1864 | |||
| Was information offered voluntarily | 83% | 12% | 5% | 1,2281 | ||
| The concept of quality was | 83% | 12% | 5% | 1,2241 | ||
| Customer information from the worker was | 80% | 18% | 2% | 1,2143 | ||
| The reaction time for a complaint was | 81% | 14% | 5% | 1,2432 | ||
| How courteous was the team | 92% | 8% | 1,0833 | |||
| How helpful was the team | 95% | 5% | 1,0508 | |||
| The general handling of my shipment was | 77% | 16% | 7% | 1,3036 | ||
| Were you satisfied with the delivery and unpacking | 85% | 10% | 5% | 1,2069 | ||
| Where dismantled furniture reassembled satisfactorily | 78% | 16% | 4% | 2% | 1,6600 | |
| How would you rate Kühner & Sohn compared to other movers you used before | 83% | 14% | 3% | 1,1905 | ||
| Where all empty materials removed ? | Yes 96% | No 4% | ||||
| Would you use Kühner & Sohn again ? | Yes 100% | No 0% | ||||
| Would you recommend Kühner & Sohn again ? | Yes 100% | No 0% | ||||