| Customer survey Exportshipments |
1 | 2 | 3 | 4 | 5 | value |
| The pre-move advisory management was | 73% | 24% | 1% | 2% | 1,33 | |
| Did we met your expectations for the move | 83% | 16% | 1% | 1,18 | ||
| The qualification of the movers was | 84% | 15% | 1% | 1,17 | ||
| Was the crew courteous | 93% | 6% | 1% | 1,08 | ||
| Was the crew helpful | 93% | 6% | 1% | 1,08 | ||
| Was the crew dressed correctly | 90% | 10% | 1,1 | |||
| The technical equipment was | 80% | 19% | 1% | 1,21 | ||
| What was the quality level of the packing crew | 87% | 11% | 2% | 1,16 | ||
| The quality of the packing material was | 87% | 11% | 2% | 1,16 | ||
| Did our crew arrive on time / promised collection dates / times were kept to | 88% | 12% | 1,12 | |||
| How would you rate Kühner & Sohn compared to other movers you´ve used before | 92% | 8% | 1,08 | |||
| Would you use our services again ? | Yes 100% | No 0% | ||||
| Would you recommend Kühner & Sohn ? | Yes 100% | No 0% | ||||
| Customer survey Importshipments |
1 | 2 | 3 | 4 | 5 | value |
| How reliable is Kühner & Sohn | 84% | 15% | 1 | 1,18 | ||
| Did our crew arrive on time | 81% | 15% | 3% | 1% | 1,25 | |
| How is the flexibility of Kühner & Sohn | 81% | 17% | 2% | 1,2 | ||
| Did your coordinator provide sufficient advice | 71% | 26% | 3% | 1,32 | ||
| The qualification standard of the crew was | 94% | 6% | 1,06 | |||
| Did we meet your expectations of the move | 84% | 15% | 1% | 1,17 | ||
| The technical equipment was | 74% | 23% | 3% | 1,29 | ||
| The worker´s quality level was | 91% | 9% | 1,09 | |||
| Did you find the worker´s to be motivated | 93% | 7% | 1,07 | |||
| Was the crew dressed correctly | 86% | 14% | 1,14 | |||
| Was information offered voluntarily | 85% | 13% | 2% | 1,16 | ||
| The concept of quality was | 80% | 20% | 1,2 | |||
| Customer information from the worker was | 88% | 12% | 1,12 | |||
| The reaction time for a complaint was | 80% | 20% | 1,2 | |||
| How courteous was the team | 93% | 7% | 1,07 | |||
| How helpful was the team | 91% | 9% | 1,09 | |||
| The general handling of my shipment was | 76% | 23% | 1% | 1,26 | ||
| Were you satisfied with the delivery and unpacking | 87% | 13% | 1,13 | |||
| Where dismantled furniture reassembled satisfactorily | 81% | 14% | 3% | 2% | 1,26 | |
| How would you rate Kühner & Sohn compared to other movers you used before | 78% | 20% | 2% | 1,23 | ||
| Where all empty materials removed ? | Yes 98% | No 2% | ||||
| Would you use Kühner & Sohn again ? | Yes 100% | No 0% | ||||
| Would you recommend Kühner & Sohn again ? | Yes 100% | No 0% | ||||